![]() *Note: The room passcode is configured in the Zoom portal. (If you do not see Neat Bar listed here, it is quite likely your Neat Bar and Neat Pad are not paired) Then navigate to Systems Settings -> System -> About -> Neat Pad and Neat Bar serial numbers and firmware versions. Click on this and enter the Room’s passcode*. Next to it, there will be an option called ‘System Settings’. To check Neat firmware and serial numbers, go to Settings -> General on your Neat Pad. In most circumstances the Neat firmware versions (called “Controller Firmware Version” for the Pad and “Zoom Rooms Firmware Version” for the Bar) will be displayed in a format like “NFA1.20210213.0033”. The Zoom software version numbers will be displayed on the right (e.g. On your Neat Pad, navigate to Settings (lower left corner) -> About. The Zoom software and Neat firmware versions for both Neat Bar and Neat Pad can be viewed from the Neat Pad.
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