Images of passengers sprawled out on the terminal grounds and waiting in long lines appeared on social media. The travel disruptions started last weekend, leaving thousands of flyers stranded at airports to fend for themselves. We’re going to do everything we can to earn back your loyalty." You can print this page for your records. Your itinerary receipt will appear with a detailed breakout of your reservation. The Reservations Summary page will appear, click the View Your Receipt link. Enter your last name and confirmation code. "We’ve spent years investing in the reliable, on-time experience you’ve come to expect with Spirit, and this week we fell short. Need a copy of your confirmation or itinerary receipt You can find this by clicking the 'My Trips' tab. "To our Guests, I am truly sorry," Christie said. Spirit said it is working to provide hotels and meal vouchers for customers while also trying to purchase tickets through other airlines for passengers. SPIRIT AIRLINES PASSENGERS REPORTEDLY STRANDED FOR OVER 30 HOURS WITH 'NO SORT OF RESOLVE' "Ultimately, the number of crews facing those issues outpaced our crew scheduling department’s capacity for getting them back in place."Įarlier this week, the airline said it was proactively canceling some flights - dropping them before most passengers drive to the airport - to "reset" the operation. "What started with weather and its associated delays led to more and more crew members getting dislocated and being unable to fly their assigned trips," Spirit said in a statement. Still, Friday marks the sixth consecutive day of cancellations and delays, which the discount carrier blames on a "month’s worth of tough operating conditions in July" such as weather challenges, staffing shortages and system outages.
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